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Crayon sub-processors

Updated: May 23, 2024
 

Crayon, Inc. (“Crayon”) uses certain sub-processors / service providers (as these terms are defined under the General Data Protection Regulation (EU) 2016/679 (GDPR) and the California Consumer Privacy Act of 2018 (CCPA), respectively) in connection with the provision of our services as described in our Terms, or service agreements. Certain vendors are considered sub-processors or service providers (as applicable) as they may have access to, or process customer data that may contain Personal Data / Personal Information (as these terms are defined under the GDPR, the CCPA, or other relevant privacy laws).

The following is a list of sub-processors / service providers that are, or may be used by Crayon to deliver our services including their names, locations and a brief description of the services they provide or may provide to Crayon. Updates to this list will be made regularly to ensure that our customers remain informed of any proposed or future sub-processors / service providers used by Crayon.

 

Questions may be submitted to privacy@crayon.co

 

Infrastructure and Platform

We use the following sub-processors / service providers to provide our cloud infrastructure environment, systems and storage of our Customer data.

Entity Name

Location

Service Description

Amazon Web Services

USA

Cloud Services Hosting Provider

 

Monitoring, Testing, Feature Enhancement and Support

The following third-parties may process incidental Personal Data and/or Personal Information in connection with monitoring systems health, platform usage and performance metrics to improve our products and services, as well as for troubleshooting and support activities.  

Entity Name

Location

Service Description

Sentry

USA

Error and Bug Tracking

New Relic

USA

Services Performance Monitoring

Google Cloud

USA

Vertex AI

Sendgrid

USA

Transactional email and notification platform

Google Analytics

USA

Services activity and usage analytics

AppCues

USA

User survey, notification and onboarding support

Segment

USA

Event tracking for application operations and services support

FullStory

USA

Customer experience optimization

Zendesk

USA

Customer support and helpdesk tools

 ChurnZero

USA

 Customer lifecycle management

 Microsoft Azure

USA

 Azure OpenAI Service

 

Business Operations

Crayon uses the following vendors to support our business operations that may, through the course of operating our services, process customer data that includes personal data and/or personal information.  

Entity Name

Location

Service Description

Salesforce

USA

CRM and sales operations

HubSpot

USA

CRM and marketing operations

Stripe

USA

Payment Processing

 Slack

USA

 Internal messaging system

 Google Workspace

USA

 Internal collaboration and email